"Fit for Future" - Make Your Organisation Drive Customer Experience

; posted on
September 13th, 2018

With digitalization moving ahead unstoppably the question of how to prepare for the future is on the mind of many executives. But while nobody is debating the advance of digitalization, its direction and outcome remain uncertain. Internet of Things is already here, but its impact still moderate. Blockchain knows enthusiastic believers and profound sceptics. Artificial intelligence, robotization, 3D printing, all show progress, but for none the final impact is fully clear. While some may fear that out of all of this a sudden disruptive change will take everybody by surprise, this fear is not supported by the past.

The key to being “Fit For Future” will not lie in predicting it, but in preparing your organization to handle multiple changes at ones, utilizing all of your internal and external network to deliver competitive solutions to your customers. With this will come questions on control and governance and on the relationships between legal entities. What will be effected is the business operating model, defined as the design of processes, ERP, organization, working from a legal and fiscal basis.

Key Highlights

The webinar will explore how to get “Fit For Future” by considering the business operating model, through the following:

  • Presentation on the impact of digitalization;
  • Presentation of an example of the impact of redefined customer orientation on the business operating model in manufacturing;
  • Presentation of an example of optimization of the business operating model in a global shared services environment;
  • Discussion on the ways digitalization impacts on MNE’s and how different elements of the Business Operating Model play a role in preparing for it.

September 13, 2018

9:00 AM - 10:00 AM Mexico, USA and Canada
11:00 AM - 12:00 PM Brazil
3:00 PM - 4:00 PM London (GMT)
4:00 PM - 5:00 PM Amsterdam (CET)
6:00 PM - 7:00 PM Moscow

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